Let Tyme Global handle all the call traffic in your hotel by providing remote U.S. PBX operators. You customize what we say and we will know the ins and outs of your operation.
We guarantee a substantial financial saving compared to in-house operators, and guarantee increased guest face-time for front desks, while maintaining a 5-star service tailored to your hotel’s needs.
We offer 4 different service levels:
Voice Operators
Budget,
Basic,
Standard and
Premium
Please see our price list for a breakdown of items and pricing for each service level.
Voice operators handle, but are not limited to:
Internal and/or External PBX Call Dispatch
Guest services liaison
CRM/ticket dispatch
Wake Up Call Input and dispatch
Folio requests
Parking valet
Restaurant reservations
Room service orders
Two-Way Radio Airport Pickup
Call Analytics
How It Works
You customize what we say on the phone (“Absolutely it is my pleasure to connect you,” “May I place you on a brief hold?”).
Our operators will know everything about your hotel through our content management system.
Our operators answer calls within 3 rings and have hold times of less than 30 seconds.
Every call is recorded and can be provided to your hotel upon request. We provide accountability of your staff and ours.
Our quality control team listens to calls throughout the day, giving feedback to each operator.
No more worrying about staffing turnovers, illness or tardiness—and you save money.
*Above varies based on Service Level
Our operators know the ins and outs of your hotel
Our operators:
Tyme Global’s voice services allow you to save time and money.
are up-to date with all the latest hotel developments
use correct verbiage at all times (Saying “OK” is not OK, but “Absolutely” is an absolute must)
are familiar with the most frequently asked (and strangest) requests
know how to handle emergency situations
are confident in relating to guests input engineering and housekeeping requests into the maintenance ticket dispatch system correctly and efficiently
are directing guests to the correct hotel department
take room service orders and delivery requests
take restaurant reservations as required
liase with the valet appropriately
A full set of reports are available 24/7 for review, which include:
answer time
fail over calls
call transfer information
call location (outside/inside the hotel)
breakdown per area code
number of calls per day for the same room
average call length
number of calls per hour to work out peak times of day
*Above varies based on Service Level
Platforms We’ve Worked With
Opera
Hotel Expert
HotSOS
Intelity Ice
Service Pro
If your PMS or CRM Ticketing System is not above, it simply takes a username and password for our operators to have access. It’s that simple. Any system integrates with our Operator Panel.
Work from Home vs. Work from our Offices
We have the technology for operators to work from remote locations or at one of our Manhattan, Westchester, or Queens offices. Each operator has a camera on them 24/7 and the capability to chat with one another in real time on their operator panel.
Hotels can listen into calls in real time and pull their statistical reports whenever needed.
Get started! Contact us today or schedule a demonstration.