Using the latest advances in telecommunication technology, Tyme Global integrates with your systems and delivers seamless operator services that focus on making your guests right at home and provides cost savings in the hotel industry.
The combination of technology and our intense staff training relieves you and your on-site staff of the stress and hassle of having to manage inbound phone calls and staff a separate department, allowing you to focus on your guests.
Our operators strive to adhere to Forbes guidelines for an improved guest experience:
– Answer calls within 3 rings
– Answer texts within 3 minutes
– Hold times of less than 30 seconds
– Use guests’ name discretely in calls
– Ask guests if they need further assistance before transferring to correct department
– Be knowledgeable about the hotel and how to use our state-of-the-art content management system
– Make guests feel important and cared for at all times
– Speak clearly, never rushing or mumbling
– Be intuitive and/or anticipatory of guests needs when possible
– Assist with transfers when guests are redirected from the front desk or if there is frustration
Benefits to Your Hotel
– Highly experienced operators who receive intense training to learn your hotel and use correct verbiage on every call (“Absolutely, it is my pleasure to connect you…” “May I place you on a brief hold…” “Thank you for holding”)
– Blind transfer on first attempt. Assisted transfers on bounce backs or any irritable customer, which can be tailored to your specifications
– No worries about staff turnover, illness or tardiness—no more dealing with the headaches of staffing
– Simple integration into existing POS & PBX systems
– A management team experienced in high quality product delivery and hospitality operational efficiency
– A guaranteed fee for service over the life of the contract—no hidden costs
– Guaranteed quality control—through experienced management team
– An extensive no charge testing period
– PCI compliance and guest information confidentiality assurance
– Minimal operational changes to other hotel staff