See how Tyme Global can benefit your hotel. In the example below, the benefits to the hotel included better service and relief to staff.
Our client is a five-star hotel that has recently opened in Midtown Manhattan.
To ensure a high level of guest experience, the hotel commissioned Tyme Global to funnel voice operations, such as PBX, raising maintenance tickets, wake up calls, valet parking and restaurant reservations to Tyme Global’s communications hub. Working together with the hotel in their opening week, Tyme Global handled over 200 calls per day, relieving the onsite staff to focus on serving guests.
Our solution
Tyme Global can provide voice operations services to alleviate front desk goals and benefit hotel guests.
We took the pressure off their front desk so they can better serve their guests
Tyme Global worked with the hotel’s infrastructure team to fully integrate into their PBX system. Vigorous testing was done over a week and a specialized console was built for Tyme Global’s systems to recognize room numbers and guest names.
At the same time, Tyme Global’s staff went through an intense week-long training program to understand the hotel’s products and the verbiage required to satisfy the service level clientele expected.
The staff:
learned each function of the hotel, including emergency situation
how to input orders into the maintenance ticketing system
how to communicate with the car valet, and
all other procedures.
By the end of the implementation period, Tyme Global’s staff were ready to take all calls with the highest level of professionalism.
Result
How can your hotel benefit from Tyme Global? Save time and money with us.Tyme Global significantly reduced the hotel’s costs and removed the headache relating to staffing issues. Front desk call traffic was also reduced by 80%, allowing the hotel’s staff to better serve the their guests.
“We have worked with Tyme Global since we opened and are delighted with their professionalism and services. Our front desk is able to spend more time with our guests and less time answering calls,” said the front office manager.